Multichannel Member Support Specialist (Chat & Phone Agent)

Multichannel Member Support Specialist (Chat & Phone Agent)

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values of :

• Do the right thing. Especially when it's hard.
• Embrace the challenge.
• Build bridges and lift up your colleagues.

Job Summary :

SmithRx is looking for a highly motivated member support team member who specializes in delivering world-class customer service experiences while managing various channels of customer support : phone calls, chat, email, etc. The ideal candidate has extensive experience supporting multiple member interactions simultaneously. As a Multichannel Member Support Specialist, you will be instrumental in ensuring that members receive the best service possible regarding their pharmacy benefits.

We are currently hiring for the following shifts within our call center operations :

6am to 2 : 30pm MT Mon, Tu, Wed, Fri, Sat (Thursday and Sunday off)

8am to 4 : 30pm MT Mon, Tu, Th, Fri, Sat (Wednesday and Sunday off)

10 : 30am to 7pm MT Mon, Tu, Wed, Fri, Sat (Thursday and Sunday off)

While we are actively interviewing for these positions, specific shift availability may change. We cannot guarantee a particular shift will remain available at the time of your interview or offer.

What you will do :

What you will bring :

What SmithRx offers You :