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Mortgage Loan Collectorfirst-bank • St Louis, MO
Mortgage Loan Collector

Mortgage Loan Collector

first-bank • St Louis, MO
30+ days ago
Job type
  • Full-time
Job description

Position Details

Mortgage Loan Collector

A Mortgage Loan Collector assists Mortgage clients; processes a variety of clerical duties; collects overdue payments for mortgage loans from customers as well assistance with the bankruptcy division.

What You Will Be Doing

  • Attempting to reach delinquent mortgage holders by telephone at residence, place of employment or any other telephone numbers available to establish when payment is to be received
  • Escalating attempts to reach delinquent mortgage holders after the loan is 30, 60 or 90 days past due by telephone, face-to-face meetings, notices, special letters, etc.
  • Ordering property inspections on loans when the customer is still unreachable at 45 days of delinquency
  • Reviewing property inspections to determine appropriate action to take regarding established guidelines
  • Sending letters and notices to delinquent mortgage holders according to established procedures
  • Offering and establishing appropriate foreclosure or repayment plans when needed, providing necessary documentation and back-up paperwork to collection manager for explanation and approval
  • Recommending uncollectible loans for foreclosure and preparing foreclosure package
  • Handling processing of payments, payment posting, posting errors, bad checks, etc. as the need arises
  • Handling return payments in accordance with HUD, VA and FNMA, as well as bank policies and guidelines
  • Using skip tracing techniques as appropriate when trying to locate mortgagor
  • Backup Bankruptcy File set up
  • Backup Credit Disputes on E-Oscar
  • Handles escalated calls when needed
  • Backup Investor Reporting FHA & FNMA
  • Assist collectors with repayment plans as needed
  • Serves as a back-up for Collector Assistant & assist escrow department during yearly payment changes.

What Do You Need for this Position?

  • High school diploma or general education degree (GED);
  • A minimum of two years' related experience and/or training preferred; or equivalent combination of education and experience
  • Proficiency in Microsoft Word required
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Mortgage Loan Collector • St Louis, MO

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