Overnight Support Technician

Job Description

Job Description

Salary : DOE

Title : Overnight Support Technician

Department : Tier-1 Support

Hours : M-F 1am-9am CST

About Us

IP Pathways is a premier Managed Service Provider (MSP) delivering cutting-edge IT solutions and unparalleled service. We turn IT into a strategic investment, helping businesses move faster, innovate, and gain a competitive edge.

Job Summary

Join our rapidly growing team at IP Pathways, where we have doubled in size over the last few years! As a Support Technician, you will provide first-level technical support to our customers, primarily interacting with IT professionals and end-users. This full-time role is perfect for a self-starter with excellent communication skills. While technical expertise is essential, we are committed to training the right candidate on our comprehensive product set.

Key Responsibilities

• Patch systems and monitor backups, addressing related issues.
• Respond to client system tickets, escalating as necessary to on-call engineers.
• Maintain high levels of customer satisfaction and continuously strive for improvement.
• Support and maintain our data center networks.
• Provide technical support for our full product suite.
• Perform additional duties as assigned.

Requirements

Networking and system infrastructure (servers, switches, firewalls, etc.)

Qualifications

Physical Requirements

Why IP Pathways?

Next Steps

If you are looking for a challenge and want to join a culture of technical excellence and customer dedication, apply today!

Sponsorship / Relocation

Applicants must be authorized to work in the United States on a full-time basis. Sponsorship for employment visa status and relocation reimbursement are not offered for this position.