EDI Analyst, Sales Operations

USG is an industry-leading manufacturer of building products and innovative solutions. For over 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play. With over 8,700 employees across North America and operations around the world, we are steadfastly committed to our core values : safety, innovation, quality, integrity, service, diversity, and efficiency.

We're big enough that our professionals have the resources to make a difference, yet small enough that you're not just a number. You'll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.

USG offers work-life balance, specialist and general / managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us.

POSITION SUMMARY

Provides daily operations support for EDI transactions and testing of defect / enhancement fixes. Ensures timely resolution of customer maintenance and data issues per established processes. Analyzes, evaluates, and inputs data into the USG application systems. Liaison between customer service, financial shared services, and other departments to ensure the data's completeness. Monitors issues, enhancements, and questions until resolution. Recommends and adopts new standards, procedures, and process improvements.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

• Responsible for accurate completion of daily operational support tasks per established processes.
• Analyzes, evaluates, and inputs data into the USG application systems ensuring data accuracy and standardization. Liaison between customer service, financial shared services, and other departments to ensure the data's completeness.
• Provide EDI development testing support for internal and third party VAN development activities.
• Reviews, and adopts, documented team procedures and processes.
• Monitors issues, enhancements, and questions until resolution. Escalates issues as appropriate.
• Assists in business process development. Provides recommendations on systems and business process enhancements to improve data quality or customer experience.

KEY QUALIFICATIONS : Education

Required Skills

Preferred Skills

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity. USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values - innovation, quality, integrity, service, diversity, efficiency and safety - have helped us become the company we are today.

EOE including disability / veteran

Department Sales & Sales Operations Locations Corporate Headquarters Yearly salary $73,200 - $97,560 Hourly / Salaried Salaried Oracle Department Bldg Sys-Sales Operations-135-500|US Gypsum Co.|USG Business Group Oracle Job Title SALESOPS.Specialist 3..|E.0.6|USG