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Information Technology Desktop Support

Information Technology Desktop Support

Motion RecruitmentWest Palm Beach, Florida, United States
7 hours ago
Job type
  • Temporary
Job description

Our client is, a global leader in residential real estate franchising and brokerage, is seeking a Desktop Tech Support / Field Tech Support professional for a 3 month contract-to-hire opportunity in the West Palm Beach, Florida area.

Purpose

  • The primary focus is providing daily support for staff and sales associates’ end-user technologies in a local network environment.
  • The Desktop Support role tasked with working cross-functionally with other teams in the broader ITIL organization to ensure customers receive the support they need.
  • This can include working with WAN Engineers, Messaging Engineers, Logical Access Team, Application Development Teams, Facilities Teams, Telecom and various other Business Unit partners to engage the correct resource(s) to resolve an issue or complete a project.

Travel within the Greater West Palm Beach area is required which includes :

Boca Raton, Boynton Beach, Cape Canaveral, Delray Beach, Hobe Sound, Melbourne, Palm Beaches, Port St Lucie, Stuart and Wellington.

  • Use of personal vehicle is required with mileage reimbursement.

    • Required Skills and Experience

  • Relevant Bachelor's degree or equivalent combination of education and experience
  • At least 3+ years of experience, preferred 5+ years
  • Exemplary customer service skills (verbal and written)
  • Proficient Windows and Mac troubleshooting and support
  • Mobile device computing skills
  • Basic network troubleshooting and support
  • Microsoft 365 knowledge
  • ServiceNow and Ivanti experience a plus
  • Basic hardware troubleshooting
  • Ability to perform Root Cause Analysis
  • High level of emotional intelligence
  • Professional presence - while remaining personable
  • Experience working with processes and procedures in a large organization preferable
  • Ability to manage multiple competing priorities and prioritize effectively
  • Good time and task management skills
  • flexible and organized
  • Growth mindset
  • Able to lift 50 lbs. unaided
  • Reliable car

    • What You Will Be Doing

  • Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices.
  • Configures workstations for new users and upgrades existing equipment and software.
  • Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues.
  • Utilizes ticketing and hardware asset management system.
  • Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed.
  • Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development.
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    Desktop Support • West Palm Beach, Florida, United States

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