Customer Engagement Specialist, Inbound $20 / hr

A1 Customer Engagement Specialist, Inbound

As an A1 Customer Engagement Specialist, Inbound, you will act as a liaison, provide product / services information, answer questions, schedule service appointments, and work collaboratively to resolve any emerging problems that our customers might face with accuracy and efficiency. Must be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing A1 Garage Door Services.

This is a full time on-site position in Phoenix. $20 / hr.

You Should Apply If :

You are a master of ownership. You see a problem; you solve the problem!

You like to help people, and your job description is just a guideline.

Your peers describe you as ethical and reliable.

You move fast, you're always busy and no task is too small or too big.

You are self-motivated, and customer focused; you know how to close the deal!

You Shouldn't Apply If :

You prefer working where there is no one to talk to.

Computer systems / software scare you. We don't use much paper around here.

The Job :

• Manage large amounts of incoming phone calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods / tools
• Meet personal / team sales targets and call handling quotas
• Keep accurate records of customer interactions and account related information

Basic Requirements :

Benefits and other cool stuff :

A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.