HR Operations Manager

Overview

Streamline HR Operations. Elevate Associate Experience. Lead with Purpose.

We're looking for an HR Operations Manager to join our team. Reporting directly to the Senior Director of HR Operations, you will oversee and manage HR operational programs, processes, and policies across the associate life cycle—including onboarding and electronic profile maintenance—in alignment with company goals and objectives. This role combines strategic leadership, hands-on operational management, and cross-department collaboration to ensure efficient, accurate, and compliant HR processes that enhance the associate experience.

Hybrid in Mooresville, NC.

Key Responsibilities

Lead, mentor, and develop a team of onboarding and processing associates.

Partner with leadership and serve as consultant on HR processes, functions, and problem-solving.

Act as an ambassador for the One HR team, ensuring compliance and best practices across onboarding, systems, processes, reporting, and HR policies.

Deliver training to internal teams and partners on HR Operations initiatives and processes.

Create, document, and implement efficient, compliant procedures that optimize workflows.

Recruit, hire, train, and develop HR team members.

Partner with other departments and external vendors to drive change and process improvements.

Coordinate resolution of policy and procedural issues, serving as an escalation point for internal clients.

Analyze, interpret, and present data to measure HR Operations KPIs, identify trends, and recommend improvements.

Lead cross-functional projects involving multiple stakeholders and vendors.

Maintain compliance with all applicable laws, regulations, and accreditation standards.

About You

Specialized Knowledge / Skills

Strong leadership and team-building skills.

Proven expertise with HRIS platforms, Microsoft Office (Excel – advanced; PowerPoint – intermediate), and reporting tools.

Ability to manage confidential information with discretion.

Skilled in troubleshooting, root cause analysis, and process optimization.

Strong communication skills across all organizational levels.

Familiarity with employment-related state and federal regulations preferred.

Education / Experience

Bachelor's degree in human resources or equivalent combination of education and experience.

Minimum five years of HR-related experience, specifically in HR Operations functions including systems, workflow, processes, and onboarding.

Experience implementing and integrating HR or payroll systems.

Familiarity with Ceridian preferred.

License / Certification

PHR certification preferred.

PMP certification preferred.

Training / Equipment

Advanced Excel skills.

Intermediate PowerPoint skills.

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem) :

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits :

Apply today to lead a high-impact HR Operations team, transform processes, and deliver an exceptional associate experience across our organization.

Legalese

Location

Gentiva Our Company

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include :

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

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