Client Billing Associate

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day : “What would I do if this patient were my mom?” That question drives everything we do.

But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary

Our Client Billing Associates are responsible for charge entry on specific client accounts in accordance to facility agreements and pricing. We are looking for an individual that can manage business to business invoicing, collections, researching accounts and educating clients on the nature of billing received.

Job Responsibilities

Adheres to all company policies and procedures.

Verifiescharges submitted to clients are billed accurately and in accordance to guidelines.

Confirms rates and any fee arrangements are reflected for each individual matter.

Research and respond to inquiries regarding billing issues and problems.

Send monthly client statements based on client preferences.

Research credit balances.

Call clients to inquire on state of payments.

Communicate with other departments, including billing and collections, to ensure seamless financial transactions.

Maintains patient confidentiality and complies with HIPAA regulations.

Required Qualifications

High School Diploma or GED equivalent

1–3 years of experience in a customer-facing or front desk role within a professional office environment (e.g., medical, dental, legal, corporate, or similar)

Customer Service & Communication skills – written and verbal

Basic knowledge of Medical billing processes

Basic knowledge of Medicare, Medicaid and commercial insurance guidelines

Basic knowledge in MS Office (Word, Excel, Outlook)

Must be highly organized with attention to detail

Demonstrates solid time management skills and organization

Ability to work with moderate guidance; Proactive, motivated self-starter

Flexibility and proven ability to handle and manage frequent changes effectively and efficiently

Knowledge of insurance processing, guidelines and general laws related to all payers.

Basic knowledge of clinical documentation review for alignment with insurance authorization requirements

Basic knowledge of CPT, ICD-10

Meets productivity / performance standards as set forth by management.

Preferred Qualifications

Previous experience with Business-to-Business (B2B) communications.

Must possess professionalism, superior organizational skills, communications skills that allow the ability to educate and influence, an unrelenting passion for persistent follow up, and a drive towards problem resolution.

Drive for Results (Service, Quality, and Continuous Improvement) – Ensure procedures and processes are in place that will lead to delivery of quality results and continually reassess their effectiveness to achieve continuous improvement.

Communication – Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization to achieve the desired results.

Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.

Customer Service Focus – Demonstrate a focus on listening to and understanding client / customer needs and then delighting the client / customer by exceeding service and quality expectations.

Physical Demands

Must possess ability to sit and / or stand for long periods of time.

Must possess ability to perform repetitive motion.

Ability to liftupto 15 pounds.

The majority of work is performed in a desk / cubicle environment.

Training

• All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.

Other

Willingness to work shift work and overtime.

Job may require occasional weekends, evenings, and / or holidays.

Conditions of Employment : Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification.

This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Caris Life Sciences is a leading innovator in molecular science and artificial intelligence focused on fulfilling the promise of precision medicine through quality and innovation.

Caris is committed to quality and excellence at our state-of-the-art laboratories. Learn more about our tissue lab and the advanced technologies that are helping improve the lives of cancer patients.