Account Specialist

Job Description

Job Description

Job purpose

Outstanding opportunity for a motivated individual to become part of the Arnold Magnetic Technologies Team, focused on manufacturing products for the Aerospace, Defense, Energy, Medical and Industrial marketplaces. The successful candidate will be responsible for providing service to customers in all aspects including but not limited to quoting, contract review, order management and status updates. It is also their responsibility to facilitate communication between the Outside Sales team and intercompany departments as well as customer contacts.

Duties and responsibilities

• Serves as the daily contact for assigned customers and responds to inquiries in a timely manner
• Advocates for the customer’s needs and goals within the organization
• Follows Work Instructions and Standard Operating Procedures
• Leads all aspects of the contract review process and partners with the cross functional team to provide customer resolutions
• Uses Company tools and resources to ensure organizational consistency and efficiency
• Processes requests for Quotations from customers and provides feedback
• Processes Purchase Orders from customers and provides order status updates for duration of the contract
• Communicates and cooperates with other departments and across business units
• Utilizes Syteline ERP System to perform daily tasks
• Effectively utilizes Microsoft Office and Outlook to perform daily tasks
• Reviews technical drawing packages and quality requirements at a high level
• Grows the business with prospecting new and current customers with industry opportunities and services
• Creates and manages work instructions for customer specific portals and interface
• Perform other duties as assigned

Qualifications

Education : BA in Business, Marketing, related technical field, or equivalent experience

Work experience :

Working Conditions and Physical Requirements

Arnold Magnetic Technologies is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Minority / Female / Sexual Orientation / General Identity / Disability / Veteran

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