Special Events Customer Service / Sales Representative

Job Description

Job Description

Benefits :

401(k)

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Position Summary

Southern Ice Cream is looking for an enthusiastic and driven Inside Sales Representative Special Events to manage inbound and outbound sales for our event-based services. This individual will be the first point of contact for customers planning events such as corporate functions, school festivals, community gatherings, and private parties. The ideal candidate has strong communication skills, enjoys building relationships, and thrives in a fast-paced environment.

This role is perfect for someone who loves selling memorable experiences and wants to be part of a company that delivers smiles, one scoop at a time.

Key Responsibilities

• Sales Generation : Respond to inbound inquiries and actively pursue outbound opportunities for event-based ice cream services.
• Lead Qualification : Identify and qualify new prospects through phone, email, and web channels; understand customer needs and event requirements.
• Customer Engagement : Build strong relationships with customers by providing outstanding service from inquiry to post-event follow-up.
• Quote & Booking Management : Prepare quotes, negotiate terms, and manage bookings using CRM and scheduling tools.
• Cross-Department Coordination : Work with Operations and Logistics teams to ensure successful event execution and timely delivery.
• Campaign Support : Collaborate with Marketing to support seasonal campaigns, promotions, and outreach strategies.
• Sales Reporting : Maintain detailed records of leads, conversations, and sales activities; assist with forecasting and weekly reporting.

Qualifications

Required :

• High School Diploma or equivalent.
• 2+ years in inside sales, customer service, or event coordination.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a deadline-driven environment.
• Experience with CRM systems (e.g., HubSpot, MovingUp, or similar).

Preferred :

• Background in food service, catering, or event planning.
• Knowledge of the Greater Houston area event landscape.
• Bilingual in English / Spanish is a plus.

Key Competencies

• Customer-Centric Attitude
• Persuasive Communication
• Organizational & Time Management
• Attention to Detail
• Team Collaboration
• Solution-Oriented Mindset

Compensation and Benefits

• Competitive hourly pay
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Fun, energetic work environment with a sweet product!