Terminal & Landside Operations Officer

Job Description

Job Description

Monitor, inspect, and report on day-to-day terminal and landside operations, including airport grounds, terminal access, parking, curbside operations, airline ticketing, rental car facilities, passenger security screening, concessions, retail establishments, restrooms, and other passenger amenities.

Identify and address deficiencies in customer experience, proposing and proactively implementing solutions to improve satisfaction.

Required Experience

Bachelors degree in aviation management, guest services, or a related field (or equivalent work experience).

Two (2) years of relevant experience may substitute for one (1) year of education.

In lieu of a bachelors degree, eight (8) years of relevant experience may be substituted.

Three (3+) years of experience in airport operations or customer experience.

Required Skills

Working knowledge of systems related to airport operations, customer experience, and emergency management.