Technical Support Specialist

Overview

Dentons US LLP is currently recruiting for a Technical Support Specialist to be resident in the Kansas City office. The Technical Support Specialist provides world-class client service and technical support for their assigned office. The Technical Support Specialist plays a critical role in supporting our clients' IT needs with a "white glove" approach. The position will report directly to the Regional Technical Support Lead and IT Client Service Manager.

Responsibilities

• Provide full range of IT support (Windows 10, Windows 11, mobile devices) in line with "service excellence" and global standards to users in their assigned office, as required
• Respond to customer / user support needs, inquiries, and requests promptly and professionally
• Follow through on assignments and issues pertaining to internal customers
• Perform software / hardware installation and support
• Responsible for incident tracking and meeting SLAs in designated office and be responsible for resolving service desk tickets
• Ensuring that incident queue management goals are met
• Ability to work through complex problems and multitasking
• Act as point of contact for office related IT needs and communicate with firm-wide IT staff, IT Client Services management, and local Office Management as necessary
• Act as an escalation point for any problems in their designated office to resolve and work with firm-wide IT staff and Client Services management to resolve
• Work closely with the local Office Management to assist in Client meetings and Audio Visual setups in the assigned office
• Work with the Regional TSS Lead and other IT teams to continually improve the service offered in the assigned office
• Willing to learn new technologies and work to improve existing technology operations.
• Responsible for following Dentons imaging procedures as well as inventory, resource and asset management in the assigned office.
• Assist with and organize local office projects that require IT assistance, supervising firm-wide IT directed projects locally and responsible for move, add and change requests for the assigned office
• Adhere to all local and regional IT operational standards and procedures
• Other duties, as assigned, to fully meet the requirements of the position

Experience & Qualifications

Dentons US LLP offers a competitive salary and benefits package including medical, dental, vision, 401k, profit sharing, short-term / long-term disability, life insurance, tuition reimbursement, paid time off, paid holidays and discretionary bonuses.

Dentons US LLP is an Equal Opportunity Employer - Disability / Vet. Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records.

If you need any assistance seeking a job opportunity at Dentons US, LLP, or if you need reasonable accommodation with the application process, please call our Talent Acquisition Specialist at +1 314 259 5898 or contact us at dentonsusstaffrecruitment@dentons.com.

About Dentons

Redefining possibilities. Together, everywhere. For more information visitwww.dentons.com

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