Customer Support Associate

Job Description

Enhancing our customers experience while working with Armas is the goal for the Customer Support Associate. Swift, prompt, thorough communication is the standard at Armas, and the expectation for this role. Pharmaceutical experience is not required - someone with the right work ethic and attitude will quickly pick up the skills and knowledge needed through training with our knowledgeable team at Armas.

Responsibilities :

• Manage a defined portfolio of customers with a focus on ensuring accurate order processing and timely product flow.
• Partner with sales leadership and account reps to align product launches, replenishment schedules, and ongoing availability.
• Monitor and respond to customer inquiries regarding :
• Order status and shipment visibility
• Invoices and supporting documentation
• Inventory levels and anticipated availability
• Serve as back-up and cross-coverage for the customer operations team to maintain seamless support.
• Travel to 1–2 National Trade Shows per year, as well as scheduled visits to wholesalers, retailers, and purchasing groups every 12–18 months to strengthen operational alignment.
• Coordinate purchase order management with Third-Party Logistics providers to ensure accuracy and efficiency.
• Investigate and resolve product discrepancies, delivery issues, and product claims.
• Generate and distribute operational reports including : backorder updates, availability projections, and shipping status reports.

Inventory & Operations Alignment

Requirements

Salary

40-45k / annually

About Armas Pharmaceuticals, Inc.

Armas Pharmaceuticals is a generic pharmaceutical company delivering an ever-growing portfolio of high-quality products that provide convenience, affordability, and consistency. Through the development of strong partnerships and industry relationships, Armas maintains this pipeline of products with customer and patient satisfaction in mind. Headquartered in Manalapan, New Jersey, Armas Pharmaceuticals is always open to new partnership opportunities and ways to offer our customers the best products at affordable prices. For more information, please visit  ArmasPharmaceuticals.com.