Sales Lead - WHSmith

Sales Lead - WHSmith - $19-$19.50 / hour Job Description Join our  Field Team  and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!  The  Sales Lead  provides an exceptional customer experience by encouraging the team to meet sales goals, while leading and supporting store teams and overall store operations.  Location :

• Chicago O'Hare International Airport (ORD) - Chicago, IL 60666 US  Schedule :  Weekend availability is required  Pay : $19.00 hourly  Benefits   Medical, Dental, and Vision Insurance   Employer-Paid Life Insurance   Disability Insurance   Paid Time Off   Paid Parental Leave  401(k) with company match   Employee Discount   Job Responsibilities   Greets and assists customers throughout their shopping experience    Maximizes sales by suggesting products and up-selling when appropriate  Remains knowledgeable of the store’s merchandise and current promotions   Trains store associates on daily operations and best sales practices  Ensures cleanliness and upkeep of the store; maintains store displays and merchandise  Replenishes backstock, ensuring appropriate levels of merchandise on the floor  Conducts markdowns of merchandise as instructed   Performs opening / closing duties, including securing cash registers and store security   Communicates customer complaints and inventory concerns to management in a timely manner  Oversees the opening and closing of the store   Resolves employee conflict and escalates to upper management as appropriate  Counts cash drawers, completes deposit slips, closes registers, and completes required documentation   Other duties may be assigned  Job Requirements 1+ year of experience in a fast-paced retail environment   Early and late shift availability   Ability to multitask and problem solve   Strong written and verbal English communication skills   Demonstrated customer service experience   Ability to multitask and resolve minor customer service conflicts  Alcohol Beverage Awareness Cared (TAM Card) may be required   Additional Security clearance may be required   Satisfactory Criminal Background Check and Drug Testing May be required   Advanced computer skills, including Microsoft Office (WORD, Excel, PowerPoint, Publisher)  Additional Requirements   Limited sitting  Frequent standing, walking, climbing, crouching, bending, pushing, or pulling  Normal or corrected vision and hearing  Can distinguish varying or specific colors, patterns, or materials to assist customers    Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures  Typically, indoors  Typically, in a consistent temperature  Use of fine motor hand functions  Lift 0-60 lbs with or without reasonable accommodation  About Us  WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide.
• WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.  EEO / ADA / DFWP  WHSmith North America is committed to employing a diverse workforce.
• Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin / ancestry, age, gender identity, gender expression, military / veteran status, marital status, disability status or any other basis prohibited by law.
• Reasonable accommodation will be provided for qualified individuals with disabilities.   Powered by JazzHR