Customer Service
Job Description
Job Description
Description :
Customer Service Overview
To be the advocate for our customers and consistently meet their expectations by providing a friendly, helpful, easy and safe shopping experience.
Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for accurately scanning and processing all customer orders in accordance with company standards and policies.
Responsibilities
- Responsible for greeting , making eye contact and "Thanking" each customer that you service.
- Responsible for delivering a friendly, helpful, easy and safe shopping experience that meets our customer's expectations.
- Responsible for projecting oneself in a professional manner in accordance with our dress code.
- Responsible for working in a safe manner and for maintaining a neat and clean work area at all times in accordance with our policies and procedures.
- Responsible for accurately and timely scanning and processing all customer orders in accordance with company standards and policies.
- Responsible for ensuring that all customer orders are sacked with care and efficiency to meet company standards.
- Responsible for offering carryout service to our customers.
- Responsible for ensuring proper handling for coupons, charge accounts, checks, debit / credit cards, WIC, food stamps and other means.
- Responsible for maintaining controls and security in accordance with company policies and procedures.
- Responsible for communicating new policies or promotional programs to our customers.
- Responsible for knowing the store layout and assisting customers in finding items.
- Responsible for performing other related duties as assigned by management and adhering to all company policies and procedures.
- Other duties may be assigned.
Requirements :
Minimum Qualification
- Strong communication skills.
- Exceptional customer service skills.
- Must be reliable.
- Must show a high level of integrity and professionalism.
- Ability to read and write at the 8th grade level.
- Ability to count money.
Physical Requirements
- Constant standing 4-8 hour shifts.
- Frequent walking, bending, twisting, and reaching.
- Repetitive use of left or right hand, wrist, arm and shoulder.
- Frequent lifting from waist to shoulders of up to 10 pounds.
- Occasionally lifting from floor to waist of up to 36 pounds.
- Occasional carrying of up to 15 pounds.
- Occasional pushing and pulling of up to 40 pounds.
- Ability to work in a store environment.
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