Service Clerk / Writer

Service Department Assistant

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.

Responsibilities :

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager / Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and / or product improvement claims including the computation of charges, submission, and follow up

Experience, Education, Skills and Knowledge :