Director, HR Technology

Reporting into the VP of HR Technology, Operations and Analytics, the Director of HR Technology will lead a globally distributed HRIS team and oversee all HR systems within a service-oriented and employee-first Human Resources function. This role is critical in supporting a rapidly evolving global organization, with a strong emphasis on partnering with HR Centers of Excellence (COEs)-including Payroll, Employee Relations, HR Operations, Talent and Learning, and Talent Acquisition-to deliver strategic projects and initiatives.

In addition to driving operational excellence, this leader will play a key role in global M&A integration efforts, ensuring seamless alignment of HR technology platforms, data, and processes during acquisitions and divestitures. The Director will be responsible for designing and implementing scalable, innovative solutions to complex business challenges, driving automation, and ensuring systems are optimized to meet global business needs. Expertise in Workday is essential, and experience with ServiceNow is strongly preferred, as both platforms are foundational to the company's HR technology ecosystem.

Role Responsibilities :

Lead the global HRIS team and manage all HR systems including HCM, Onboarding, Self-Service, Payroll, Compensation, Time & Attendance, Absence Management, Performance Management, Learning Management, Benefits, and Reporting

Partner with HR COEs to support strategic initiatives and deliver integrated, scalable solutions

Drive global change management efforts and co-create solutions across regions and functions

Build custom tools and collaborate with engineering and cross-functional partners to meet evolving business needs

Champion automation and process improvement across HR systems and workflows

Serve as a liaison with Privacy, IT, Internal Audit, and other departments to ensure compliance and alignment

Lead planning, design, implementation, and administration of HR systems

Own the annual HR systems budget review process and contribute to long-term technology planning

Present complex technical and analytical solutions in a clear, accessible manner to stakeholders at all levels

Stay current on trends in HR technology and recommend innovative solutions to enhance employee experience and operational efficiency

Ensure data integrity through rigorous auditing and analysis

Manage large-scale, global projects using standard project management methodologies

Build collaborative relationships across geographies and functions

Role Requirements :

10+ years of IT / HRIS experience in a global, high-growth organization

5+ years leading high-performing global teams

Proven success managing globally diverse teams and initiatives

Expert-level proficiency in Workday across all major modules

Strong experience with ServiceNow (preferred)

Experience with global M&A integration and HR systems alignment

Advanced project management skills and experience with change management methodologies

Ability to influence and communicate effectively at all levels of a global organization

Salary

The base salary range is $180,000 - 210,000 USD per year, total on target compensation includes a base salary plus a variable target incentive that aligns with individual and company performance.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https : / / careers.westernunion.com / global-benefits / ). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview

process or in an offer of employment.

Your US specific benefits include :

Flexible Time off

Medical, Dental and Life Insurance

Tuition Assistance Program

Student Loan Repayment (below manager level only)

Parental Leave

One day volunteer time off

$0 Money Transfer Fee Discount Code - Quarterly

Recognition Program "Game Changers"

Employee Discount Program

Global Adoption Assistance

Global Scholarship Awards Program

401KPlan

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania : Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date :

11-12-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.