Data Center Operations Manager

System Monitor Job

As a system monitor, your primary responsibility will be to monitor the online system. Whenever anomalies or unusual incidents occur, promptly report them to management and the Corporate and Operations Support Teams. You'll serve as the first point of contact for incidents, managing and coordinating all necessary support until the issue is resolved. Effective communication is crucial in this roleyou'll keep Scientific Games management and the Lottery informed by communicating incidents and relevant reports as needed. Additionally, you'll be accountable for ensuring that all projects and tasks are completed within specified timelines and contractual requirements. Creating and maintaining operational procedures will be part of your responsibilities, streamlining processes for maximum efficiency. As the person responsible for software deployment management, you'll ensure smooth transitions into the production environment. Within corporate guidelines, you'll also build, maintain, and coach the operations staff. Regular check-ins with customers via meetings or conference calls will be driven by their needs. Ongoing training on operational processes is essential to maintain a complex system with maximum reliability. Your ability to work with all levels of management and communicate problems effectively and efficiently is crucial. Additionally, you'll need to have a flexible work schedule to cover system emergencies during off-hours and be prepared to fill in for absent staff members to support the operations department.

Skills and Requirements :

• Bachelor's degree in computer science, IT, or related fields
• Ability to work cross functionally across internal management and external customers
• Ability to communicate with all levels of management
• Ability to interact and communicate at all levels with the customer utilizing all forms of communication
• Ability to work in and lead a team environment.
• Intermediate to advanced computer software and hardware knowledge (i.e., Microsoft Office Products, routers, firewall and network monitoring)
• Ability to quickly learn and understand modern technologies.
• Strong time management skills
• Linux experience
• SQL experience
• Lottery experience
• Data center experience