Systems Administrator, Networking +

Are you looking for a job, or a career?

Do you want to be a part of a growing, dynamic IT services team? cloudIT  is a fast-growing technology services organization specializing in providing outsourced IT and cloud services. cloudIT provides network infrastructure management, service desk support, managed security services, cloud hosting, hardware integration, and IT consulting services to business clients in the state of Arizona and beyond; services are currently provided in 25 states. cloudIT  is seeking a motivated, top performer to work as an IT Systems Administrator, providing IT customer service remotely and in person.

You will utilize a wide variety of technical support and troubleshooting skills to resolve infrastructure, hardware, and software issues, working independently and escalating complex issues as appropriate.

Job purpose The Systems Administrator is responsible for providing advanced technical remote and onsite support to ensure timely and effective resolution of service requests.

This role emphasizes supporting Tier 1 Service Specialists by offering guidance, handling escalations, and delivering exceptional customer service.

The technician is expected to demonstrate strong Networking skills, on site visits 2-3 times monthly, communication skills, proactively identify issues, and escalate them when necessary to maintain high levels of client satisfaction.

This position also encourages continuous learning and pursuing relevant industry certifications (Training provided).

This will include onsite support for the needs of our clients.

Duties and Responsibilities Support for Tier 1 Service Specialists :

• Provide advanced technical support and mentorship to Tier 1 Service Specialists, fostering a collaborative and supportive team environment.
• Assist with escalations by thoroughly diagnosing complex technical issues and implementing effective solutions.

Technical Support and Troubleshooting :

Customer Service and Communication :

System Documentation and Consulting :

Disaster Recovery and Security :

Continuous Improvement and Learning :

Required Qualifications :

Certifications :

One of the following associate-level certifications CompTIA Network+ Microsoft Associate Certifications (AZ-801, AZ-104, etc.) IT Glue Certified Professional Level 1 SonicWALL SNSA Fortinet FCA Cisco CCST VMware VCTA Other vendor or industry-specific associate-level certifications will be considered Technical Skills :

Soft Skills and Competencies :

Preferred Qualifications :

Performance Expectations & Metrics The System Administrator is expected to :