Sr. Payroll Services Manager

OneSource Virtual (OSV) Payroll Specialist

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OSV's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe.

Responsibilities :

• Monitor tickets daily to ensure service level agreements and high client satisfaction levels are being met
• Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close gaps identified
• Assist director in managing quarterly processes to ensure deadlines are met
• Collaborate with Payroll Director to maintain and improve standard operating procedures for Managed Payroll Specialists
• Oversee and document on-going training requirements for each Managed Payroll Specialists
• Train new employees on the Workday system and other OneSource systems that are used in all day to day business operations
• Recognize and adhere to proper segregation of duties and work with Managed Payroll Director to prepare for annual SSAE16 audit.
• Initial escalation resource for Managed Payroll Specialists for questions / problems
• Attend scheduled weekly, monthly and quarterly client calls and new client transition introduction meeting calls
• Manage performance appraisals for employees including employee goal setting and personal growth plans
• Maintain established turnaround service level agreement for resolving managed payroll issues
• Meet quality and production metrics outlined for position
• Contribute to a positive, collaborative work environment
• Assist with special projects as needed

Competencies :

Qualifications :

Education / Certification Requirement :

Associate's degree

Required :

Preferred :

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.