CSR / CUSTOMER SERVICE REPRESENTATIVE

Csr / Customer Service Representative

AlphaGraphics of Round Rock is independently owned and operated company that specializes in commercial marketing, design, signage, and visual print communication, and technology solutions.

This position will focus on providing customer service and project management for various types of client orders. If you can communicate well with customers in a pleasing manner and with enthusiasm, thrive in a fast-paced environment where each day brings new challenges, AlphaGraphics of Round Rock could be the fit for you. The CSR is the front line of communication for the Business Center and must build rapport with walk-in, phone, and Internet referred customers; therefore, he or she should have a professional appearance and genuine concern for customers.

While this role is not specifically a design or production role, you will need to be able to conceptualize and communicate optimal design options as well as operate some production equipment at times. Experience with design and / or production at a print or sign shop is preferred.

Required skills :

• Strong communication skills are a must : Often speaking with clients directly on the phone and / or in-person, Draft clear & concise messages for email, social, & text messaging
• Ability to accurately utilize basic business math equations
• Pay close attention to details & accurately follow processes and procedures
• Basic computer skills, with aptitude to quickly learn and utilize new software
• Ability to "multi-task" in fast-paced work environment
• Ability to solve problems & present solutions specific to the client / situation

In this role you will

Our expectations of you :

About AlphaGraphics : AlphaGraphics is an international brand with nearly 300 locations worldwide that has been servicing businesses for over 50 years. We focus on delivering high quality Marketing, Print, Design, and Signage to help small to mid-sized businesses achieve their goals.

Compensation : $16.00 - $22.50 per hour

AlphaGraphics of Round Rock is independently owned and operated company that specializes in commercial marketing, design, signage, and visual print communication, and technology solutions. We pride ourselves on our guiding principles :

We invite everyone to apply!