Customer Solutions Engineer

A company is looking for a Customer Solutions Engineer to empower developers in ensuring application performance and reliability.

Key Responsibilities

Become an expert on the company's platform and the Monitoring space

Work with customers throughout pre- and post-sales stages

Assist prospects with technical evaluations and own the implementation process

Required Qualifications

Strong technical skills in reading, writing, and debugging code (Javascript / Node.js preferred)

Experience in a Solutions Engineering role, ideally in a dev-tools SaaS environment

Ability to work autonomously in a remote-first environment

Exceptional empathy and curiosity in customer interactions

Based in the US (ET, CT, or MT)