Customer Service Representative

Job Description

Job Description

Job Title : Customer Service Representative

Job Description

This role serves as the primary sales and service support for our customers, providing administrative assistance, greeting visitors, and responding to calls and emails. The position involves coordinating various office tasks to ensure smooth operations, fostering revenue growth by assisting distributors and customers with inquiries and complaints, and providing information about products and services. Key tasks include front desk management, answering phones, and processing customer orders promptly.

Responsibilities

• Support customers through telephone, web, and email inquiries, managing a shared inbox.
• Ensure accurate and timely entry of sales orders, quotes, service orders, warranty cards, credits, trade credits, credit card payments, and coordination of freight and custom forms.
• Generate sales and work order quotations, follow-up, and process order approvals.
• Generate invoices for products, parts, and repair services sold to customers.
• Track shipments and provide status updates.
• Maintain diligent communication and coordination with supervisors, manufacturing, service, shipping and finance departments, sales team, and customers.
• Identify and implement improvements to the role and customer service team.
• Manage aspects of CRM, including lists and databases, to support the company’s sales efforts and communicate directly with dealers, partners, and equipment users.

Essential Skills

Additional Skills & Qualifications

Why Work Here?

Join a dynamic team committed to customer satisfaction and operational excellence. Enjoy the opportunity to develop your skills in a supportive environment with a focus on teamwork and communication.

Work Environment

1st shift from 8 am to 4 : 30 pm with a 30-minute lunch break, Monday through Friday, fully on-site. The team operates in an office with 8 cubicles within the customer service department.

Job Type & Location

This is a Contract position based out of Kearneysville, West Virginia.

Pay and Benefits

The pay range for this position is $20.00 - $20.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Kearneysville,WV.

Application Deadline

This position is anticipated to close on Oct 10, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.