General Manager

Overview

The General Manager (GM) is responsible for managing all aspects of the business to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in-stock shopping experience. The GM is responsible for achieving performance targets, providing craveable food and beverage offerings in a food safe environment, and improving financial performance year-over-year through the Plan to Win Strategy and demonstration of core values. The GM accomplishes these results in a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.

Description

The General Manager (GM) is responsible for managing all aspects of the business to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in-stock shopping experience. The GM is responsible for achieving performance targets, providing craveable food and beverage offerings in a food safe environment, and improving financial performance year-over-year through the Plan to Win Strategy and demonstration of core values. The GM accomplishes these results in a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.

Requirements

Essential Job Functions (Responsible to)

• Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation
• Create a place of welcoming and belonging for our Guests and Team Members
• Oversees the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest / brand experience that enables the store to achieve performance targets and improve financial performance
• Grow top line P&L performance and control key financial lines; understand reports and how the information can impact and / or increase sales; develop plans to correct budget misses, measure and track plan effectiveness, and ultimately achieve budget in a timely manner, complete required reports either in writing or via computer entry
• Track and manage inventory through count execution and submitting accurate orders to remain in stock
• Delegate tasks to subordinate Team Members and follow up to ensure proper completion
• Engage and lead company initiatives
• Oversee food production to ensure food safety requirements are consistently met and that par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste
• Develop well trained Team Members by following Thorntons’ training processes as prescribed while demonstrating and teaching our core values
• Support and guide team members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons’ Progressive Discipline Process
• Recruit, interview, hire and schedule all Team Members to ensure adequate coverage for all shifts while complying with meal and rest break requirements
• Train and empower Team Members to de-escalate guest service issues
• Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy
• Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records
• Promote sales and profits working within the local community to partner and support events that extend the brand
• Regular and predictable in-person attendance
• Perform additional duties as assigned

Key Relationships

Skills

Knowledge

Experience

Equipment / Special Expertise

NA

Required or Preferred Qualifications / Certifications

Physical Requirements

This job description reflects an effort on the part of Thorntons and its’ representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary.

Benefits

Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vision, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit https : / / www.exploreyourbenefits.com / retail.html.

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