Assistant Executive Housekeeper - Excalibur

Assistant Executive Housekeeper

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Assistant Executive Housekeeper is responsible for managing all operations within assigned areas of Housekeeping, ensuring that all functions adhere to established guidelines and guest service standards. This role involves overseeing the team, mentoring Housekeeping Floor Managers, and implementing new processes to enhance service quality while maintaining compliance with company policies and budgetary guidelines.

The day-to-day responsibilities include :

• Managing assigned operational functions consistent with the strategic plan / vision for the department, the division, and the property.
• Managing the delivery and measurement of guest service standards within Housekeeping, consistent with the company's established guidelines / standards.
• Participating in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality / gaming environment.
• Managing Human Resources responsibilities for Housekeeping to include, creating a work environment that creates teamwork, performance feedback, recognition, mutual respect and employee satisfaction, quality hiring that encompass the company's diversity commitment, training, disciplinary action, succession planning processes, adherence to the company's status quo third party representation philosophy, compliance with company policies, legal requirements, and collective bargaining agreements.
• Promoting and developing team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service.
• Ensuring adherence to guest service standards within established departmental policies and procedures.
• Managing accountability processes for division; ensuring compliance with budgetary guidelines, company policies, established departmental guidelines / standards, and legal requirements.
• Monitoring, documenting, and notifying Executive Housekeeper of any problems that may impact / jeopardize the achievement of current and future departmental objectives.
• Continuously evaluating staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible.
• Responding to guest service interactions in a professional and timely manner, achieving positive guest / problem resolution.
• Working closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance standards.
• Establishing and maintaining effective working relationship with all departments.
• Representing management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary.

The ideal candidate :

The perks and benefits include :