Act as voice of the customer, communicating customer needs & expectations within Flexsteel.
Work independently within established procedures requiring minimal escalation.
Respond timely with customized responses to customer inquiries via email, phone, & chat.
Coordinate & communicate effective resolution for unique, complex scenarios.
Diagnose & resolve product concerns both inside & outside of the warranty period.
Support order management requirements received via email, EDI, and customer portals.
Capture appropriate information in a customer relationship management (CRM) application.
All other duties as assigned.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Customer Care Specialist • High Point, NC, US
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