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Help Desk Analyst

Help Desk Analyst

TEKsystemsNashville, TN, United States
3 days ago
Job type
  • Full-time
Job description
  • Position Title :
  • Help Desk Analyst
  • Department :
  • Information Technology Services - Technical Support Service Center (TSSC)
  • Location :
  • Nashville, TN
  • Environment :
  • 24 / 7 Technical Support
  • Join a dynamic technical support team where your role as a Help Desk Analyst will be critical in maintaining the performance and reliability of IT services across the organization. You'll serve as the first point of contact for technical issues, providing responsive and professional support to end users.
  • Key Responsibilities
  • Deliver first-level technical support via phone, email, voicemail, and callbacks.
  • Accurately log and manage incidents and service requests using the ticketing system.
  • Escalate unresolved issues to appropriate teams to ensure timely resolution.
  • Notify relevant teams of critical incidents and service disruptions.
  • Maintain and update documentation and knowledge base articles.
  • Share updates and insights with the support team to improve service delivery.
  • Participate in team meetings, workshops, and training sessions to stay current with tools and procedures.
  • Preferred Qualifications
  • Experience managing forms and data in accordance with established protocols.
  • Familiarity with IT Service Management frameworks (e.g., ITIL, ISO 20000).
  • Working knowledge of personal computing, networking, and voice communication systems.
  • Ability to quickly learn and adapt to new technologies and applications.
  • Strong communication skills for translating technical issues to both users and technical staff.
  • Excellent problem-solving and customer service abilities.
  • Proficient in typing and phone-based support.
  • Skills
  • Help desk support
  • Troubleshooting
  • Windows 10
  • Service desk operations
  • Customer service
  • Active Directory
  • Technical support
  • Top Skills
  • Help desk support
  • Troubleshooting
  • Windows 10
  • Additional Qualifications
  • Minimum 1 year of experience in an enterprise-level IT support environment.
  • High school diploma and experience in an IT customer support center.
  • Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
  • Valid Class D driver's license.
  • Pay and Benefits
  • The pay range for this position is $22.00 - $25.00 / hr.

    Eligibility requirements apply to some benefits and may depend on your job

    classification and length of employment. Benefits are subject to change and may be

    subject to specific elections, plan, or program terms. If eligible, the benefits

    available for this temporary role may include the following :

    • Medical, dental & vision
    • Critical Illness, Accident, and Hospital
    • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
    • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
    • Short and long-term disability
    • Health Spending Account (HSA)
    • Transportation benefits
    • Employee Assistance Program
    • Time Off / Leave (PTO, Vacation or Sick Leave)
    • Workplace Type
    • This is a fully onsite position in Nashville,TN.

    • Application Deadline
    • This position is anticipated to close on Oct 24, 2025.

      h4>

      About TEKsystems :

      We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

      The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

      About TEKsystems and TEKsystems Global Services

      We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

      The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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