Product Analytics Senior Associate, Patient Experience

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Product Analytics Analyst to join our team to drive improvement and value in the athenahealth product.

Your job will be to partner with Product Management, Development, and Strategy supporting planning and decision making by providing relevant and timely athenaOne-based data, analytics, and insights.

Some of the things you will do include : exploring opportunities for product improvement; scoping impact of product decisions on clients;

informing backlog prioritization through research & investigation; and building & monitoring effective release metrics and KPIs.

You are passionate about problem-solving and know how to energize cross-functional teams around a problem and use data to identify and prioritize solutions.

You are skilled at creating meaningful analysis with large, complex datasets and using query languages, ETL tools, data modeling, and data visualization.

You have strong attention to detail and are at your best when tackling new problems and supporting innovation.

The Team : We are a diverse group of athenistas who believe that being smart about how we use data can lead to better products and more value for our clients.

We don't just pull data and create analyses; we create compelling stories driven by the context of our customers and the vision of athenahealth.

We believe we are strongest when we support each other, and that learning is always part of the job.

Job Responsibilities

• Work with Product Managers to determine the measures of success and guide good usage of outcome driven metrics
• Pull user, transaction, and other data from complex systems in order to format into reports and analyses for the Product Managers
• Synthesize results to determine success or failure of experiments and make recommendations on go forward plan
• Create and maintain easy to use visuals (e.g., dashboard, report card, etc.) to keep Product teams informed of product / feature performance
• Reinforce the use of standardized data assets and metrics, and help surface and fill gaps as discovered
• Develop and manage strong, collaborative relationships with associated product team

Typical Qualifications

• Ability to synthesize complex, high quantity and sometimes contradictory information to effectively solve business problems
• Demonstrated ability to use a variety of tools, techniques, and processes to gather and report data
• Ability to effectively communicate technical ideas to various audiences
• Ability to collaborate across a range of audiences, both internal and external audiences, and across a range of cohorts
• Ability to provide sound rationale for recommendations to gain others’ support and commitment
• Excellent verbal and written communication skills

Education and experience

• Bachelor’s Degree required; Degree (Bachelor’s or Masters) in quantitative disciplines like Computer Science, Data Engineering, Data Science, Statistics, Analytics, or Information Systems preferred
• 3+ years overall professional experience, preferably including 2-3 years of data analytics or data science
• Strong understanding of database technologies and ability to write code to gather data. SQL experience mandatory
• Demonstrated experience with an array of analytical tools and methods including data visualizations (Tableau, Power BI, etc.

and programming languages (Python, R, etc.)

About athenahealth

Here’s ourvision : To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?

From an historic, 19thcentury arsenal to a converted, landmark power plant,allofathenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams.

Our10offices across the United States and India plus numerous remote employees all work to modernize the healthcare experience, together.

Our company culture might be our best feature.

We don't take ourselves too seriously. But our work? That’s another story.athenahealth develops andimplements products and services that support US healthcare : It’sour chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees orathenistas, as we call ourselves spark the innovation and passion needed to accomplishour goal.

We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.

Our size makes a difference, too : We are small enoughthatyourindividual contributionswill stand out butlarge enoughto grow your career with ourresources and established business stability.

Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future.

As part of the evolution of athenahealth’sCorporate Social Responsibility(CSR)program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?

Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons.

And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued.

We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time.

With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process.

If you are unable to access or use this online application process and need an alternative method for applying, please contact us at