ASSURE Inventory Service Associate (ISA) - Sterling Heights, MI Area

Assure Inventory Service Associate

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra's solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.

The Assure Inventory Service Associate is a temporary contractor role and conducts patient field retrieval activities in support of the Supply Chain Operations and Returns Team. The ISA will perform inventory management and courier inventory to fittings in the Sterling Heights, MI area.

Essential Duties

• Contact prescribers, caregivers and patients to schedule return services.
• Conduct inventory management services which will include cycle counts.
• Move inventory around in the Texas area to get the needed inventory to the sites for the fittings at hospitals, patient homes and clinics as necessary.
• Accept assignments as necessary, which could include daytime, evening, and weekend hours.
• Travel to patient homes, hospitals, and other healthcare facilities to provide retrieval services which may or may not include travel to high-risk areas.
• Assist patients in packing up the Assure system and all components.
• Review and transmit essential paperwork with the patient to retrieve the Assure garment and WCD system.
• Manage the return of inventory, including the Assure system kits, garments, and electronic equipment including the drop off of the Assure system at a local FedEx or approved Walgreens drop off location.
• Coordinate and drop off retrieved equipment at Kestra preferred shipping partner(s).
• Adhere to Pledge of Confidentiality
• Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient's case.

Competencies