Service Manager

Job Description

Job Description

Job Title : Service Manager

Job Category : Service

Travel Required : Regional

Job Summary :

This position is responsible for managing the service department team, ensures excellent customer service, maintains strong relationships with customers and third-party vendors, and ensures repeat customers.

Duties / Responsibilities :

• Oversee all service operations in coordination with the Service department, ensuring customer satisfaction and profitability goals.
• Developing service sales and growth strategy.
• Adhere to service department quality control standards.
• Work with other members of the leadership team to drive overall business strategy.
• Building the team to support financial and performance objectives.
• Implement software and IT initiatives.
• Set clear goals and objectives for the team.
• P&L responsibility for Texas Service Department.
• Lead revenue growth strategy and execution.
• Maintain awareness of market and industry trends.
• Performs other related duties as assigned.

Required Skills / Abilities :

Preferred Skills / Abilities :

Education and Experience :

Physical Requirements :