Inova Lake Ridge - Family Medicine is looking for a dedicated Patient Access Associate 2 to join the team. This role will be full-time day shift from Monday - Friday, 8 : 30am to 5 : 00pm
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits :
- Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
- Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
- Tuition and Student Loan Assistance : offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
- Mental Health Support : offering all Inova team members, their spouses / partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
- Work / Life Balance : offering paid time off and paid parental leave.
Patient Access Associate 2 Job Responsibilities :
Expresses sincere concern and empathy when dealing with customer complaints.Accesses appropriate systems / services to confirm insurance coverage or other means of payment.Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.Identifies and communicates payroll authorization and referral requirements to patients.Explains insurance benefits and patient liability by using appropriate communication methods / styles.Reports safety hazards / violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.Minimum Qualifications :
Education : High School Diploma or GEDExperience : 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle (Bachelor's degree in lieu of experience).Certification : NonePreferred Qualifications :
Bilingual - Spanish