Administrative Coordinator - 6th St-Residential Program

Male Community Reentry Program Administrative Coordinator I

The Male Community Reentry Program (MCRP) is a residential facility with a capacity of 200 beds, designed for adult males who have less than two years remaining on their prison sentences. Instead of being incarcerated in a state prison, eligible individuals can complete the remainder of their sentences in the community through MCRP. The program offers a variety of rehabilitative services focused on substance use disorder (SUD), mental health care, primary care, employment, education, housing, family reunification, and social support. Treatment for substance use disorders and mental health issues provided by MCRP typically lasts from 6 to 12 months, ensuring comprehensive support for participants.

The Administrative Coordinator I serves a criminal justice population in our Male Community Reentry Program at 6th Street by providing administrative support and data entry into Automated Reentry Management System (ARMS). They will maintain accurate client records and collaboratively work with other team members to ensure compliance with the program's guidelines and procedures and due dates.

Key Responsibilities

Administrative

• Provide general office administrative and secretarial support.
• Handle general inquiries.
• Distribute mail, faxes, and copies.
• Maintain the general office area and office / kitchen / IT supplies inventory.
• Coordinate facility and maintenance issues.
• Work closely with the residential and other administrative teams.
• Complete assigned training in a timely manner.

Communication and Interaction

Database Management

Qualifications

Education, Certification, or Licensure

Experience

The Clinical Office Assistant will be responsible for working with a criminal justice population participating in a community-based residential program. The Clinical Office Assistant is responsible for assisting with administrative and scheduling duties in the Health and Wellness Center and assuring that the medical and mental health needs of HealthRIGHT 360 client needs are met.

The Clinical Office Assistant assists staff and clients schedule and manage medical appointments and other needs in accordance with treatment objectives and as instructed by supervisor.

Organizes medical requests from residents and submits the documentation to CDCR and program staff. Schedules medical, dental, and mental health appointments with community providers, completes resident documentation (medical requests forms, passes, etc.), coordinate transportation, and maintains a centralized appointment calendar. Communicates with pharmacies and staff regarding medication delivery. Consults with staff regarding clients with medical conditions. Coordinates and keeps accurate documentation of on-site testing for alcohol and drug screening. Responsible for assisting with the documentation of medication including accurate logging and tracking. Responsible for entering personal medical history forms and other medical documentation into EMR and communicating with medical personnel when necessary. Responsible for networking with community stakeholders and communicating effectively regarding our resident's medical treatment.

Keeps accurate records of client care in accordance with applicable Federal, State and local requirements. Attends staff meetings. Participates in the ongoing integration of behavioral health and primary care within the agency.

Provides formal and informal education to staff within the agency. Assist in creating agency policies and protocols in regard to medication and medical appointment procedures as well as facilitate staff trainings regarding such policies.

High School diploma or equivalent

Medical Assistant Certification in California (desired)

Ability to clear and maintain a background clearance (must be off of Parole or Probation)

Experience serving seriously and persistently mentally ill clients with co-occurring challenges. Knowledge of trauma preferred

Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data

Excellent verbal, written, and interpersonal skills

Integrity to handle sensitive information in a confidential manner

Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility

A clear understanding of, and the ability to demonstrate, professional ethics, boundaries, and judgment

Professionalism, punctuality, flexibility, and reliability are imperative

Action oriented. Strong problem-solving skills

Excellent organization skills and ability to multitask and manage multiple priorities. Outstanding ability to follow-through with tasks

Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations

Culturally competent and able to work with a diverse population

Strong proficiency with Microsoft Office applications, specifically Word Outlook, Excel and internet applications

Integrity to handle sensitive information in a confidential manner

Knowledge of community resources for medical needs

Experience working with criminal justice population

Communication, Written : Delivers written communications that have clarity and impact including emails.

Communication, Verbal : Effective listener; clearly and thoughtfully communicates with others in person and on the phone.

Reliability : Accountable; maintains focus; punctual; good attendance record; meets deadlines.

Time Management : Organizes and establishes priorities; gets the job done in a timely manner.

Customer Service : Persists in efforts to solve issues even when faced with internal barriers; takes personal responsibility for customer service outcomes, e.g., doesn't blame others or shift responsibility; responds quickly and effectively to requests for assistance and support whether internal or external.

Computer Literacy : Skilled computer-based work tasks; uses technology to enhance job performance.

Teamwork : Accountable to team; participates effectively in group- and team-work; collaborates positively with other team members; giving and accepting constructive criticism.

Tolerance for Stress, Ambiguity, and Change : Maintains composure even while under great pressure; handles complex problems and change with only minimal supervision; demonstrates flexibility and versatility in achieving key goals and priorities.

Attention to Detail : Strives to eliminate errors; makes accurate work a priority; seeks opportunities to improve performance.

Decision Making : Collects, organizes, and analyzes information before making decisions. Takes a thoughtful approach when considering options; may seek supervision and / or input from others.

Integrity and Ethics : Actively models the highest ethical standards; is honest and accountable; maintains confidentiality and appropriate boundaries at all times; handles sensitive information and issues with discretion and tact.