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Inside Sales Representative
Inside Sales RepresentativeServiceChannel • Washington, DC, US
Inside Sales Representative

Inside Sales Representative

ServiceChannel • Washington, DC, US
1 day ago
Job type
  • Full-time
Job description

Inside Sales Representative

Advanced Sterilization Products (ASP) is looking for a talented, motivated, competitive and well-spoken Inside Sales Representative that wants to learn and grow in the medical device industry. As an Inside Sales Rep, you will play a fundamental role on our commercial team in achieving our ambitious revenue growth objectives. In this role you will be responsible for service renewals, remote onboarding, developing long-term customer relationships, which build loyalty and confidence in ASP as the preferred vendor. If you are customer obsessed and passionate about protecting patients in their most critical moments, then you should join our growing sales team! You must be comfortable in project management, selling service contracts, and account retention and renewal.

Duties and Responsibilities

  • Maintain a revenue base by managing account retention and renewal
  • Perform initial on-boarding of accounts with new customers, ensuring strong adoption and ongoing engagement throughout the customer's lifetime
  • Drive upgrade revenue through increased product / service adoption and increased usage
  • Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities
  • Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand consumables use throughout the account
  • Work with customers to ensure they are leveraging our medical devices effectively and finding value in our services
  • Work closely with Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience and take care of any service renewal issues
  • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
  • Liaise with technical support, accounting and other areas of the business to ensure customer satisfaction
  • Achieve target KPIs including but not limited to : maintaining high service renewal rates, consumables usage, and NPS

Qualifications

  • High School or Equivalent
  • Associate's Degree
  • Bachelor's Degree
  • Master's Degree
  • PhD Degree

    • Years of Related Experience :

  • 1-3 years of experience in a customer facing role, such as Customer Success, Customer Support, or Account Management; preferably for recurring revenue businesses.

    • Knowledge, Skills, Abilities, Certifications / Licenses, and Affiliations :

  • Possess strong phone, written and verbal communication skills with excellent presentation skills
  • Confident, high energy, self-motivated and a true team player
  • Experience working with senior and executive level customer contacts
  • Demonstrated ability and desire to work and excel in fast-paced environment
  • Excellent multitasking and project management skills
  • Well-organized, with a high attention to detail and ability to prioritize

    • Responsibility for Others and Internal Interactions

  • No responsibility for others. Will interface internally and cross-functionally with the broader sales and marketing team

    • External Interactions

  • Daily interactions with customers of ASP, focusing on customer satisfaction, contract renewal, fostering customer relations, and identifying upselling opportunities

    • Physical & Work Environment Requirements

  • Physical Requirements : The physical demands identified are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this job. While performing the responsibilities of this job, the employee may be required to talk and hear.
  • Work Environment (mark all that apply) : Travel on the Job : 0-10% Domestic International Scheduled Work Hours Shift Work On Call (Call in for Work) Work Locations (mark all that apply) : Primary Location : Work Remotely ASP Logistic Center Irvine Other : Enter N / A if not selected.

    • Fortive Corporation Overview

    Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

    We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

    We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

    At Fortive, we believe in you. We believe in your potentialyour ability to learn, grow, and make a difference.

    At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

    At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

    Fortive : For you, for us, for growth.

    About Advanced Sterilization Products

    ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology. ASP's mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP's products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.

    We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

    Pay Range

    The salary range for this sales position (inclusive of sales incentives / commissions in local currency) is 58100 - 107900

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    Inside Sales Representative • Washington, DC, US