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Hotel Group Sales Coordinator
Hotel Group Sales CoordinatorHilton Garden Inn Outer Banks • Kitty Hawk, North Carolina, USA
Hotel Group Sales Coordinator

Hotel Group Sales Coordinator

Hilton Garden Inn Outer Banks • Kitty Hawk, North Carolina, USA
10 days ago
Job type
  • Full-time
Job description

Hotel Group Sales Coordinator

COMPANY BENEFITS : (dependent upon hours / tenure / performance)

  • Salary : $38000
  • Performance based commissions determined by monthly budget
  • Paid Vacation / Birthday after 1 year
  • Paid Holidays (Easter Thanksgiving Christmas)
  • Medical Dental and Vision plans
  • 401K Plan - Company matches up to 3%
  • Team Member Travel Program - highly discounted rates at Hilton Brand hotels
  • YMCA Corporate Discount
  • Seasonal Bonuses
  • Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College
  • Employee Recognition and Appreciation Program
  • Employee Meal Program and Meal Discounts
  • Eligible for Monthly Gas Allowance

Reports to : Director of Sales / Sales Manager

JOB DESCRIPTION : The Hotel Group Sales Coordinator supports the sales department with a dual focus on wedding sales coordination and tour & travel account support. This role provides administrative structure ensures seamless communication between clients and internal departments and assists in driving revenue through accurate documentation lead management and high-touch client is a full-time year round position. Weekends and evenings are required.

ESSENTIAL SKILLS AND RESPONSIBILITIES :

  • Outgoing social self-driven personality and can work with minimal supervision.
  • Computer experience is a must. Must be familiar with MS Office and computer savvy.
  • Ability to adapt to an ever changing environment working well under pressure.
  • Very detailed accurate and meticulous in updating client information.
  • Must have a detailed understanding of the property selling the benefits and amenities of the hotel.
  • Customizing the clients needs and wants while maximizing revenue.
  • Coordinating events from beginning to end ensuring a seamless perfect client experience.
  • Contacting clients after scheduled booking / function to ensure guest satisfaction and to solicit repeat business.
  • Ensure all incoming calls are answered within 3 rings with proper greetings and proper phone etiquette.
  • Create action plans that are successful in gaining new leads.
  • Adheres to deposit and payment policy according to type of event. Keeps all A / R up to date.
  • Enforcing deposit policy on all events.
  • Welcome group contacts upon arrival and ensuring their total and complete satisfaction.
  • Networking within the community and being a presence. Regular attendance at local business area meetings trade shows ribbon cuttings and seminars required.
  • Maximizing guest room rates meeting room rental function space and other hotel services.
  • Conducting tours of the hotel and banquet facilities.
  • Assist DOS filing data entry and preparing BEOs for each week to be distributed to each department etc.
  • Marketing managing the Facebook / Instagram pages and Pier House event websites.
  • Keeps up-to-date and relevant knowledge of our competitors.
  • Being heavily involved in groups arrivals anticipating needs to ensure smooth arrival. Do not make promises that cannot be met.
  • JOB RELATED REQUIREMENTS :

  • Weekends and evenings are required.
  • Ability to effectively deal with customers both on site and over the telephone who may require a high level of patience. Use tact and diplomacy to resolve complaints and defuse anger.
  • Basic mathematical and calculator skills.
  • Ability to listen effectively speak read and write English clearly.
  • Ability to operate office equipment such as photocopier fax machine and multi-line telephone.
  • Ability to access and accurately input information into a computer system.
  • Ability to stand walk sit climb stairs and occasionally lift (up to 50lbs) or carry items.
  • Compliance with hotel grooming and uniform policies.
  • GUEST RELATIONS

  • Be readily available / approachable for all guests.
  • Take proactive effort when dealing with guest concerns..
  • Extend professionalism and courtesy to guests at all times.
  • OTHER REQUIREMENTS

    In addition to performance of the essential functions this position may be required to perform a combination of supportive functions determined by the supervisor :

  • The hotel operates 7 days a week 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
  • Carry out all reasonable requests by leadership team.
  • Comply with department uniform and appearance standards.
  • Must be capable of how to read write and speak English fluently.
  • OBX Resort LLC DBA Hilton Garden Inn is an equal opportunity employer dedicated to a policy of non-discrimination in employment on any basis including age sex color race creed national origin religion marital status sexual orientation political belief or disability.

    Required Experience :

    IC

    Key Skills

    Abinitio,Defense,General Employment,Marine Services,Data Analysis,Architecture

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Sales Coordinator Hotel • Kitty Hawk, North Carolina, USA

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