Technician

Job Description

Job Description

Job Title : Technician

D ivision : FiOptix Inc

FSLA Status : Non-Exempt

Reports To : Operations Manager

Job Summary : This position is responsible for the installation or replacement of cable / fiber TV, and digital video / TV, internet, voice, and security products and services for residential and / or commercial subscribers.

Essential Duties and Responsibilities :

• Install, maintain, and repair cable / fiber TV, voice, and internet systems; including internal and external wiring
• Test newly installed or relocated cables / fiber according to Company and customer specifications
• Troubleshoot issues with the network communication
• Repair related cable and fiber poles and towers
• Install cable and fiber support structures, including but not limited to cable racks, j-hooks, and innerduct
• Collaborate with internal customer service to ensure work orders are handled correctly and timely
• Promote a positive relationship between the Company and customer subscribers; escalate matters of concern to local management
• Provide education to subscribers on the use of equipment and services
• Close out work orders accurately and timely with the proper task and / or billing codes
• Adhere to safety protocols set forth by the Company, including the use of personal protective equipment (PPE) as required
• Safely operate and maintain Company and customer issued tools, equipment, and vehicles
• Perform regular vehicle and tool inspections
• Other duties as assigned

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required.

Education : High school diploma, general education degree (G.E.D.), or related trade school education

Experience :

Technical Skills :

Soft Skills :

Physical Requirements :

Disclaimer : All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.