Technical Analyst in Richmond

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Job DescriptionJob Description

Technical Analyst (Shipping / Logistics)

Summary : The Technical Analyst will work with internal teams and clients in supporting the shipping / logistics software platform. This includes day to day support of client needs, as well as coordinating and training clients on the system. In addition, the Technical Analyst will assist in upgrading and enhancing the platform and may also perform data analysis.

Duties and Responsibilities :

• Provide daily support to existing clients including troubleshooting, training and writing up documentation.
• Work with implementation to help onboard new clients
• Assist in loading historical data from prior systems for new clients and in analyzing data using Excel (and will learn basics of SQL).
• Consult with the client to ensure software meets their needs.
• Attend product release meetings and understand software changes in order to properly support customers.

Qualifications

Education / Certification :

Skills / Abilities :

Compensation :

$50-55K + excellent benefits and perks

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