Customer Service Manager

Job Description

Job Description

Customer Service Manager

Customer Service Manager

Position Overview

The Customer Service Manager will manage accounts, taking orders from customers, and resolve issues with orders. You will lead the customer service initiatives within our organization, focusing on enhancing customer satisfaction and retention. We are looking for a candidate with experience in customer service / supply chain within the food, beverage, or CPG industries.

Key Responsibilities

• Develop and implement customer service strategies to enhance customer satisfaction and loyalty.
• Manage and lead the customer service team, providing training and support to ensure high performance.
• Analyze customer feedback and metrics to improve service delivery and resolve issues effectively.
• Collaborate with supply chain and food manufacturing teams to streamline order processes and improve customer experiences.
• Monitor and manage customer purchase orders, ensuring accuracy and timely delivery.
• Establish and maintain strong relationships with key customers, addressing their needs and concerns promptly.

Qualifications

Benefits

CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.  CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.