Service Office Administrator

Job Description

Job Description

ABOUT FAIRCHILD EQUIPMENT

Fairchild Equipment was founded in 1985 as Yale Materials Handling. Under the leadership of Gary Fairchild, we gradually diversified our manufacturers to add trusted brands, expanded our services areas to better serve Wisconsin, Minnesota, Northern Illinois, North Dakota, and the Upper Peninsula of Michigan. We’ve grown from only a eight-person operation to over 325 employees. Now under the leadership of Gary Fairchild’s son, Chad Fairchild, Fairchild is all about possibilities for additional growth and expansion, while maintaining our operations as Family Owned.

COMPANY CULTURE

We know that in order for us to provide a dynamic and comprehensive customer experience, we need to have a team dedicated to industry experience, knowledge and customer service. We know our employees embrace our values and are driven to exceed expectations and we welcome the individual who shares those values. Come join our Fairchild Team!

Family Values  – Healthy work / life balance promoting a winning and pleasant work environment.  Follow the Golden Rule.

Safety Always  – We are committed to safety at all times and in all places.

Customers for Life  – Excellence in customer Service.  If we don’t deliver, let us know, and we WILL fix it!

Employer of Choice  – Happy and productive employees who outwork the competition.

Active in our Communities  – Outstanding citizens in the market we serve.

ABOUT THE POSITION

As our Service Office Administrator, you will be responsible for assisting and providing exceptional customer service in aspects of the company’s service operations ensuring the needs of our Western Market are being fulfilled, while the goal of serving the customer remains the priority. This position requires you to work with our technicians and customers on a day-to-day basis to achieve profitability and growth within our company. This is a full-time position out of our Bloomington, Minnesota branch.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Prepare, administer, and review major account spreadsheets on a monthly basis.
• Maintain and update customer labor rates and fee exceptions at the request of management.
• Enter and manage all standing purchase orders received from the designated Product Support Representative.
• Assist with the organization and electronic filing of business-related forms and documentation.
• Accurately take and distribute meeting notes for the Service Manager as needed.
• Coordinate and schedule all Operational Maintenance (OM) agreements to ensure timely service delivery.
• Develop and finalize the quarterly on-call schedules for Western Market technicians.
• Assist in entering new equipment details into business-related software systems.
• Monitor technician work hours, ensuring proper allocation to work orders and timesheets for accurate payroll and invoicing.
• Process service requests related to fleet repair and ongoing maintenance.
• Demonstrates flexibility and a proactive attitude by readily taking on new tasks and responsibilities as assigned by management.

REQUIRED SKILLS AND ABILITIES :

EDUCATION AND EXPERIENCE :

EMPLOYEE BENEFITS INCLUDE :

PHYSICAL REQUIREMENTS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Stooping- bending body downward and forward by bending spine at the waist.

Balancing- maintaining body equilibrium.

The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and / or operation of machines (including inspection); using measurement devices; and / or assembly or fabrication of parts at distances close to the eyes.

The worker is subject to environmental conditions with activities that normally would occur indoors.

To take that next step in your career, and have an opportunity for additional growth, you will want to join our dynamic team.  Fairchild Equipment, Inc. is recognized as the fastest growing company of its kind in the Midwest!  Fairchild Equipment, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  Apply now!