Quantitative Analytics Manager
VirtualVocationsLakeland, Florida, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for a Quantitative Analytics Manager - Contact Center.
Key Responsibilities
Develop and refine predictive dialing strategies to maximize contact rates and profitability
Build models to forecast call volumes and optimize staffing schedules for efficiency
Design and execute experiments to improve contact center outcomes
Required Qualifications
Bachelor's or Master's degree in Statistics, Mathematics, Computer Science, Economics, or related field
5+ years of experience in quantitative analytics, preferably in a call center environment
Proven experience with dialer systems and workforce management tools
Strong proficiency in SQL, Python, R, or similar analytical tools
Experience with A / B testing frameworks and experimental design
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Quantitative Manager • Lakeland, Florida, United States
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