Customer Accounts Manager

Job Description

Job Description

We are an independent franchisee of Aaron’s, and are looking for a Customer Account Manager to join our team. Aaron’s has a long legacy as an industry leader, with continued growth regardless of the economy.  In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services.  Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity.  We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.

As a potential Aaron’s Associate, you’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.  You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve.  We like to set the bar high, roll up our sleeves and work together to out-perform the competition.  You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

At Aaron’s, relationships with our customers are about FIRST names. Our goal is to bring our customers one step closer to ownership. As a Customer Account Manager, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department (responsible for the renewal payment process) and achieving company standards on non-renewal closing percentages. Additionally, Customer Account Managers help support the overall needs of the store by assisting other associates. Throughout your career as a Customer Account Manager, you will gain the necessary skills and business knowledge to grow your career at Aaron’s! Come see why the difference is personal at Aaron’s, connect with us today!

Basic Function

Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages. This position reports directly to the General Manager and supervises Customer Accounts Associates.

Primary Responsibilities

• The Acquisition and Maintenance of Customers
• Monitor and recommend payment frequency changes to the General Manager
• Immediate contact of all customers who have not renewed their lease agreement(s)
• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
• Document all customer promises and update customer information in the store computer system
• Monitor the accuracy of customer classifications according to customer payment history and habits
• Payment frequency changes to General Manager based on customer payment history
• Maintain updated accurate customer information
• Clean and certify merchandise in the Certification Zone for all items personally returned
• Complete and maintain weekly truck maintenance sheet and route sheets daily
• Supervise, develop and schedule the activities of Accounts Advisers
• Recommend the use of payment holidays, extensions or rewrites to the General Manager for endorsement
• Proper closing of lease agreements, CAM is second up on this process
• First up to help set and achieve renewal goals
• Update goal board daily
• Assist on deliveries and returns
• Safely operates company vehicle
• Load, secure and protect product in company vehicle
• Other tasks as assigned by management

Position requires

Pre-employment

Satisfactory MVR (driving record), physical and drug screen, criminal background investigation with job performance reference check and required testing