Onsite Interview! IT Technology Support Engineer

Onsite Interview! IT Technology Support Engineer

Job Title : IT Technology Support Engineer

Location : New York, NY (Hybrid) Local Only

Duration : 6+ months

Interview Format : Video + Face 2 Face Interview

The Team and Your Role : The Executive Service Team is dedicated to delivering the highest level of technology support to the firm's most senior managers. Our global team works closely together to optimize the firm's technology for each senior manager and provides 24 / 7 support. The role is highly visible and thought-provoking. It requires high levels of technical proficiency, soft skills, and adaptability.

Responsibilities

• Represent the technology services to the firm's most senior managers (VIPs).
• Maintain continuous focus on technology and information security.
• Provide advice and suggestions for VIPs on professional and personal technologies.
• Streamline support models and improve processes based on user feedback and continuous improvement methodologies.
• Identify areas where technology can enable and enhance the lives of senior management.
• Advance screening of new technologies, including pre-pilot, pilot, and UAT.
• Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis.
• Create and maintain tools and processes for the Executive Service Team.
• Be curious, self-directed, self-motivated, and highly reliable. Bring creative thinking, perseverance, patience, and a willingness to ask questions to arrive at solutions.
• Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.
• Mature to execute job functions with minimal guidance.
• Effectively host calls with senior members of the Firm, translate complex technical problems, and develop quick response plans to information security incidents.
• Very strong verbal and written English communications skills.
• Background in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization. Experience with one or more enterprise operations tools, such as Wireshark or Splunk would be a great help.
• Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS and others.

Qualifications

Apply via Dice today!

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