Water Service Investigator I

Overview

Water Service Investigator I

Salary Range : N / A

Location : Department of Water - Operations

Civil Service or Non Civil Service :

Job Summary

Assists in conducting a variety of field investigations in connection with water service malfunctions, abnormalities, interruptions, complaints, and activities related to water conservation and reduction in unaccounted for water; receives training and performs selected phases of investigative work on a progressively responsible basis; and performs other related duties as required.

Examples of Duties : The following are examples of duties and are not necessarily descriptive of any one position in this class. The omission of specific duties statements does not preclude management from assigning such duties if such duties are a logical assignment for the position.

• Assists in investigating the causes of water service malfunctions, abnormalities, interruptions, and complaints;
• Reviews office history records and trends;
• Contacts consumer at service location to discuss water-related problems;
• Verifies meter readings;
• Checks for malfunctioning, damaged, or defective meters as necessary, and makes recommendations for repair, replacement, or testing;
• May assist with testing in the large meter testing program;
• Investigates the causes of unusually high or low consumptions and reports on findings;
• Installs and removes pressure recording gauges and meter recording registers in investigational work;
• Assists in detecting underground leaks in water distribution systems and in consumers\' piping systems;
• Determines the basis for adjusting excessive water bills caused by leakages;
• Assists in locating and tracing affected water mains, water services, water laterals, consumer\'s pipes, and other utilities with the aid of various instruments and devices used in investigative work;
• Prepares maps and sketches to indicate the location and size of underground piping systems;
• Responds to other routine requests, inquiries, and complaints;
• Prepares detailed investigative reports;
• Keeps records and submits periodic activity reports; attends in-service training classes; and
• Performs other related duties as assigned.

Minimum Qualifications

Training and Experience :

A combination of education and experience substantially equivalent to graduation from high school; and

Qualifying General Work Experience :

Any work experience which may involve the basic skills : reading, writing, computation, and communication.

License Requirement :

Possession of a valid motor vehicle operator's license (Hawai'i type 3 or equivalent) and any appropriate licenses or certificates as required of the position.

For additional details about the job and information on minimum qualification substitutions, if any, drop-in textual notes.

Work Shift / Schedule :

Monday-Friday (United States of America)

Equal Opportunity Employer

It is the policy of the County of Kaua?i that there shall be no discrimination in employment pursuant to Title VII of the Civil Rights Act of 1964 as amended, the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 as amended, and the Hawaii Revised Statutes Chapters 368 and 378.

Except for bona fide occupational or other legal requirements, no individual employed by the County, or applying for employment with the County, shall be subjected to discrimination on the basis of race, sex, sexual orientation, age, religion, color, ancestry, national origin, disability, marital status, pregnancy or reproductive health decisions, arrest and court record, assignment of child support, national guard participation, Veteran status, credit history, domestic / sexual violence victim status, or any other basis covered by state or federal laws governing non-discrimination

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