Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Overview
The Medical Administrative Assistant's job purpose is to answer incoming phone calls, direct calls to the appropriate extension, take messages, schedule patients for appointments, check insurance eligibility when scheduling appointments, provide coverage when needed for the Front Desk Receptionist, greet patients, check them in, and collect co-pays, communicating a positive first-impression and addressing all patients efficiently and effectively. This position is expected to uphold the mission and values established by the organization. The Medical Administrative Assistant reports to the Practice Manager and Assistant Practice Manager.
Qualifications and Requirements
High School Diploma or GED2 years of customer service experienceEffective oral and written communication skillsHighly organizedProblem solvingExceptional patient satisfaction skillsDetail orientedCompetent in Microsoft Office, Adobe Acrobat, EHR, etc.Role and Responsibilities
Greets all patients with a smile and in a professional manner both in person and on the phoneAlways uses professional telephone etiquetteTakes detailed phone messages and enters a phone encounter into the Electronic Medical Records systemTransfers calls to the proper extension as requiredCheck insurance eligibility when scheduling appointmentsProvides coverage for the Front Desk ReceptionistResponsible for keeping their work space clean and organizedChecks in new patients and updates existing patient demographics by collecting detailed patient information including personal and financial informationVerifies patient demographic information, takes a photo of patient, copies patient insurance card, and copies drivers license or state issued IDEnsures that all patient paperwork is completed, signed and datedCollects co-pays, outstanding balances and provides a receipt when necessaryFacilitates patient flow by notifying the Medical Assistant involved in the patients care of the patients arrivalWorks collaboratively with Providers and team members and communicates patient issues such as delays, no showsResponds to inquiries by patients, prospective patients, and visitors in a courteous mannerAdheres to professional standards, policies, and procedures, federal, state, and local requirements, OSHA and HIPAA standardsDemonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behaviorPerforms other duties as assigned by the CompanySupervisory Responsibility
N / A
Work Environment
This job operates in a professional office environment.
Physical Requirements
Must be able to sit for long periods of time. Must be able to lift and carry up to 10 lbs at one time.
Other Duties
This job description is not intended to be a comprehensive listing of all activities, duties, responsibilities, skills and / or working conditions that are associated with this job. Activities, duties, responsibilities, skills and / or working conditions may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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