Talent.com
Bilingual Medical Receptionist

Bilingual Medical Receptionist

Houston StaffingHouston, TX, US
2 days ago
Job type
  • Full-time
Job description

Care Facilitator

  • We're unique. You should be, too.
  • We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.

ESSENTIAL JOB DUTIES / RESPONSIBILITIES :

  • Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.
  • Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
  • Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.
  • Conducts "love" calls, mails birthday and greeting cards to patients commemorating special events.
  • Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
  • Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
  • Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
  • Escorts patients to exam rooms and ensures their comfort and well-being prior to leaving.
  • Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.
  • Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
  • Participates in daily and weekly huddles to provide details on patients.
  • Regulates and monitors aspects of transportation, including : Driver's lists / patients, medication deliveries, grocery deliveries, driver's behavioral challenges, scheduling and coordinating Uber / Lyft rides for patients.
  • Other responsibilities may include :

  • Maintains the confidentiality of patients' personal information and medical records.
  • Reviews patients' personal and appointment information for completeness and accuracy.
  • Transmits correspondence by mail, email or fax.
  • Performs other duties as assigned and modified at manager's discretion.
  • KNOWLEDGE, SKILLS AND ABILITIES :

  • Exceptional customer service skills and passion for serving others
  • Working knowledge of medical insurance and / or knowledge of electronic medical record EMR systems
  • Knowledge of ChenMed Medical products, services, standards, policies and procedures
  • Skilled in operating phones, personal computers, software and other basic IT systems
  • Ability to communicate with employees, patients and other individuals in a professional and courteous manner
  • Detail-oriented to ensure accuracy of reports and data
  • Outstanding verbal and written communication skills
  • Demonstrated strong listening skills
  • Positive and professional attitude
  • Knowledge of ChenMed Medical products, services, standards, policies and procedures
  • Proficient in Microsoft Office Suite products including Excel, Word and Outlook
  • Ability and willingness to travel locally and regionally up to 10% of the time
  • Spoken and written fluency in English
  • EDUCATION AND EXPERIENCE CRITERIA :

  • High school diploma or equivalent education required
  • Graduation from a nationally accredited Medical Assistant program preferred
  • A minimum of 1 year of work experience in a medical clinic or similar environment required
  • BLS for Healthcare Providers preferred
  • PAY RANGE : $13.9 - $19.83 Hourly

    EMPLOYEE BENEFITS

    We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.

    Create a job alert for this search

    Medical Receptionist • Houston, TX, US

    Related jobs
    Bilingual Medical Receptionist

    Bilingual Medical Receptionist

    ECare Medical GroupHouston, Texas, United States
    Full-time
    Quick Apply
    Ecare medical group is looking to hire a bilingual Medical Receptionist.Provide excellent customer service to patients.Be the first impression welcoming patients to the office and the final friendl...Show moreLast updated: 30+ days ago
    • Promoted
    Pediatric - Certified Medical Assistant (Bilingual)

    Pediatric - Certified Medical Assistant (Bilingual)

    Asian American Health Coalition of the Greater Houston AreaHouston, TX, US
    Full-time
    The Certified Medical Assistant performs various office and clinical duties to keep the Pediatric Department at our healthcare facility run efficiently. They will work directly with healthcare pract...Show moreLast updated: 30+ days ago
    Rockstar Medical Receptionist...Be the Heartbeat of Our Physical Therapy Clinic with Growth Potential!

    Rockstar Medical Receptionist...Be the Heartbeat of Our Physical Therapy Clinic with Growth Potential!

    FYZICAL Therapy and Balance CentersKaty, TX, US
    Full-time
    Quick Apply
    FYZICAL Therapy & Balance Centers is a national leader in physical therapy and wellness, revolutionizing care with innovative treatments, cutting-edge tools, and personalized solutions.We’re not ju...Show moreLast updated: 30+ days ago
    • Promoted
    Medical Receptionist [IMG]

    Medical Receptionist [IMG]

    Townsen Memorial HospitalHumble, TX, US
    Full-time
    Townsen Memorial Hospital is hiring for a full-time Medical Receptionist to join our Imaging facility located in Humble, TX. Medical Receptionist's duties and work encompass many tasks such as greet...Show moreLast updated: 30+ days ago
    Mental Health Medical Receptionist

    Mental Health Medical Receptionist

    One BehavioralHouston, TX, US
    Full-time
    Quick Apply
    Texas Behavioral Health is a leading psychiatry and behavioral health provider serving Houston-area patients at four convenient locations in Pearland, Pasadena, Friendswood, and River Oaks, Texas.T...Show moreLast updated: 30+ days ago
    • Promoted
    Locum Physician (MD / DO) - Emergency Medicine in Texas City, TX

    Locum Physician (MD / DO) - Emergency Medicine in Texas City, TX

    LocumJobsNetworkTexas City, TX, US
    Full-time
    LocumJobsNetwork is working with Rhino Medical to find a qualified Emergency Medicine MD in Texas City, Texas, 77591!.Texas City, TX Emergency Medicine Physician Locum Tenens.Rhino Medical is leadi...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Bilingual Medical Assistant, Float

    Bilingual Medical Assistant, Float

    Texas StaffingHouston, TX, US
    Full-time
    We're changing lives every day.For both our patients and our team members.Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with y...Show moreLast updated: 12 hours ago
    • Promoted
    Physician (MD / DO) - Internal Medicine - General / Other in Texas City, TX

    Physician (MD / DO) - Internal Medicine - General / Other in Texas City, TX

    LocumJobsOnlineTexas City, TX, US
    Full-time +1
    LocumJobsOnline is working with The Inline Group to find a qualified Internal Medicine MD in Texas City, Texas, 77591!.Average Patients seen : Varies. Compensation : - Base Salary + RVU + Quality In...Show moreLast updated: 30+ days ago
    • Promoted
    Bilingual Medical Receptionist

    Bilingual Medical Receptionist

    Texas StaffingHouston, TX, US
    Full-time
    We're changing lives every day.For both our patients and our team members.Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with y...Show moreLast updated: 2 days ago
    • Promoted
    Medical Receptionist

    Medical Receptionist

    Townsen Memorial HospitalHouston, TX, US
    Full-time
    Bilingual Front Desk Medical Receptionist.The Bilingual Front Desk Medical Receptionist at Townsen Memorial Surgery CenterMed Center plays a vital role in creating a professional, efficient, and co...Show moreLast updated: 12 days ago
    Mental Health Receptionist / Medical Assistant

    Mental Health Receptionist / Medical Assistant

    One Behavioralpearland, TX, US
    Full-time
    Quick Apply
    About : Texas Behavioral Health is a leading psychiatry and behavioral health provider serving Houston-area patients at six convenient locations throughout the Houston area.The experienced board-ce...Show moreLast updated: 30+ days ago
    • Promoted
    Medical Receptionist

    Medical Receptionist

    Houston StaffingHouston, TX, US
    Full-time
    Action Physical Therapy is a well-established and respected sports medicine outpatient orthopedic clinic specializing in physical, occupational, and hand therapy. We have multiple clinics in the gre...Show moreLast updated: 2 days ago
    • Promoted
    Medical Receptionist

    Medical Receptionist

    American Family CareSpring, TX, US
    Full-time
    Job Opportunity At American Family Care.Great small business work environment.American Family Care (AFC) is one of the largest primary and urgent care companies in the U. Our state-of-the-art center...Show moreLast updated: 30+ days ago
    Medical Receptionist / Front Desk

    Medical Receptionist / Front Desk

    FYZICAL Therapy and Balance CentersMissouri City, TX, US
    Full-time
    Quick Apply
    Entry-level Medical Receptionist / Front Desk position with FYZICAL at our Missouri City, TX, location, the leading physical therapy company in the country!. This is your chance to be part of a cham...Show moreLast updated: 30+ days ago
    Bilingual Medical Assistant

    Bilingual Medical Assistant

    Legacy Community HealthHouston, TX, US
    Full-time
    Quick Apply
    Benefits Paid Time Off & Paid Company Holidays Medical, Dental, Vision & Life Insurance Flexible Spending Account (FSA) 403(b) Retirement Plan with Company Match Short-Term & Long-Term ...Show moreLast updated: 10 days ago
    • Promoted
    Medical Receptionist

    Medical Receptionist

    TradeJobsWorkForce77096 Houston, TX, US
    Full-time
    Medical Receptionist Job Duties : Serves patients by greeting and helping them, scheduling appointments,...Show moreLast updated: 30+ days ago