Accounts Receivable Specialist

About mSupply TM

mSupply is North America's leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool / spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise, and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply's family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com.

About BellSimons

Based in Hartford, CT, BellSimons has provided top-notch HVAC, plumbing, and refrigeration products from leading manufacturers to residential and commercial clients since 1940. Their catalog includes a full line of equipment, controls, supplies, and replacement parts. Their dedication to quality service and extensive inventory makes them a one-stop shop for all their customers' supply needs. They are a trusted provider of quality brands including RUUD, Mitsubishi Electric, Delta, and Moen. For more information, visit bellsimons.com.

Job Summary

The Accounts Receivable Specialist is responsible for managing and securing accurate payment and collections for assigned customers. This role prepares reports on outstanding balances and collection activities to keep management aware of customer account performance and risk assessment.

Job Duties & Responsibilities

• Builds and maintains strong customer relationships to ensure satisfaction and loyalty through prompt, professional communication and issue resolution.
• Collaborates with internal departments to resolve customer concerns efficiently, fostering a culture of professionalism, integrity, and teamwork.
• Reviews daily aging reports and contacts customers with balances over 30 days past due; documents collection efforts, negotiates payment arrangements, and ensures timely resolution.
• Monitors account payment behavior to identify high-risk accounts; recommends escalation to outside collection agency or legal action when necessary.
• Maintains Accounts Receivable over 90% current, with less than 3% over 90 days past due.
• Responds to job queues within two minutes to avoid delays in order processing or customer service.
• Provides accurate updates on delinquent accounts to management weekly and monthly.
• Processes ACH / ECheck, credit card transactions, Lien Waivers, and related documentation within one business day.
• Handles NSF (Non Sufficient Funds) checks immediately upon notification.
• Supports branch locations with credit card issues, customer credit holds and prioritizing resolution of time-sensitive matters.
• Performs additional duties as assigned, adapting to evolving organizational needs and responsibilities.

Minimum Job Requirements

Physical Demands & Work Environment

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including :

What We Offer :

We prioritize your well-being from day one with a comprehensive benefits package that includes :

Equal Employment Opportunity & Pre-Employment Requirements

mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com.

Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.

#BellSimons

Pay Range : $22 - $26 per hour