Plumbing Service Manager

Lead with Purpose : Become a Service Manager at Benjamin Franklin Plumbing – A Service Minds Company

Are you a proven leader in the residential plumbing industry? Do you have a track record of developing high-performing teams, driving sales, and hitting KPIs? Benjamin Franklin Plumbing , a proud member of the Service Minds family of brands , is hiring a Service Manager to help us elevate technician performance, maximize operational efficiency, and deliver five-star customer experiences every time.

This is more than a job—it’s a leadership opportunity to shape the success of your branch, grow your career, and make a meaningful impact every day.

Why You’ll Thrive with Us

Base Salary of $52K + Weekly Performance-Based Incentives

Company Vehicle, Fuel Card & iPad – tools for your success from day one

401(k) with Company Match – invest in your future

Health Benefits – Choose from HMO, PPO, or HDHP plans

Paid Time Off & Paid Holidays – because you deserve balance

Benefits Begin the 1st of the Month After 30 Days

Leadership Training & Career Development – grow with us

Cross-Brand Advancement Opportunities – with Mister Sparky & One Hour Heating & Air Conditioning

Employee Discounts , Telehealth Access , FSA & HSA Plans , and more

What You’ll Do as a Service Manager

As a Service Manager, you’ll lead a team of residential plumbing technicians and ensure they perform at their highest level—every job, every day. Your focus will be on :

Coaching, mentoring, and holding technicians accountable to daily, weekly, and monthly KPIs

Driving sales performance through goal setting, progress reviews, and technician support

Leading ride-alongs, technical training , and job quality audits to ensure field excellence

Monitoring schedules, dispatching for profit , and adjusting in real-time for peak performance

Reviewing job documentation, estimates, and work orders for accuracy and professionalism

Managing timecards, labor costs, and job costing reports to ensure profitability

Recruiting, interviewing, and onboarding top plumbing talent

Creating a safe, compliant, and high-morale work environment

Partnering across departments like HR, Fleet, and Procurement for smooth operations

Resolving escalations and ensuring positive customer outcomes through service recovery

What It Takes to Succeed

We’re looking for a hands-on leader who thrives in a fast-paced environment and has deep experience in residential plumbing and team leadership . To be considered, you must have :

3+ years of residential plumbing experience in the field

3+ years of experience managing teams, sales goals, and KPIs

Proven success in dispatching for profit and managing technician schedules

Strong working knowledge of field service software and GPS tools

Excellent leadership, communication, and conflict-resolution skills

Proficiency in basic computer programs (Excel, Word, etc.)

A valid driver’s license with a clean driving record

Ability to pass a background check and drug screen

High school diploma or GED required

Work Environment & Physical Requirements

Blend of office and in-field responsibilities , including job site visits and technician ride-alongs

Ability to work extended hours, evenings, or weekends if needed

Comfortable working under pressure and navigating tough conversations professionally

Physically capable of standing, walking, climbing, and performing field-related tasks

Be a Leader That Inspires

At Benjamin Franklin Plumbing – Service Minds, we don’t just fix pipes—we build careers, teams, and legacies of great service. If you’re ready to lead a team of skilled professionals, drive business results, and make a lasting impact, apply today .

We are proud to be an Equal Opportunity Employer and are committed to building a diverse, inclusive team where everyone belongs.

Compensation details : 52000-52000 Yearly Salary

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