Senior Technical Writer

A company is looking for a Senior Business Analyst.

Key Responsibilities

Audit existing materials and processes to identify documentation gaps

Collaborate with SMEs and cross-functional teams to gather and validate information

Develop and maintain process documentation, SOPs, and knowledge base articles

Required Qualifications

Proven experience in technical writing, instructional design, or process documentation

Ability to lead documentation efforts independently and navigate ambiguity

Experience with ServiceNow and MS Office tools

Familiarity with Skan AI or similar process intelligence tools is a plus

Background in technical L&D or enterprise documentation preferred