Service Experience

Job Description

Job Description

TEKsystems is seeking a candidate to join our clients team ONSITE in Fairfield to start ASAP!

Description

This role will be handling inbound calls from clients to verify client information for security purposes and will also assist with indexing duties. This role will work on the Client Line. Looking for candidates that can be assertive on the phone but also able to show kindness and de-escalate when needed. Clients are not always pleased with the security questions and this role may need to work through this to get security questions completed.

Daily Duties :

Support financial professionals and clients by providing service related to incoming paperwork, account information and distributions

Communicate operational and financial industry policies and procedures

Research issues and resolve inquiries in a timely manner

Develop understanding of the policies and procedures to execute them in daily work

Adapt and adhere to Cambridge policies and core values

Collaborate with internal associates to improve procedures and templates to streamline processes

Organize document coordination utilizing departmental database software including documents scanned in by the mailroom or submitted via web capture by the client

Skills & Qualifications

Strong customer service skills

Ability to self-motivate and work independently.

Ability to work well under pressure.

Basic and typing skills - 30-40 wpm - typing test required

Pay and Benefits

The pay range for this position is $18.00 - $18.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fairfield,IA.

Application Deadline

This position is anticipated to close on Oct 10, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.