Senior Manager, AI Automation Strategy

Senior Manager, AI Automation Strategy

As part of TELUS Digital's Data & AI team, you will lead and coordinate automation assessment engagements, identifying opportunities for robotic process automation (RPA) and agentic automation across client business processes. The role will maintain an in-office presence in a hybrid capacity and can be located in Boston, MA; Columbus, OH; Charlottesville, VA; or Durham, NC.

Location and Flexibility

Hybrid in-office presence. Locations : Boston, MA; Columbus, OH; Charlottesville, VA; Durham, NC.

The Opportunity

We're seeking a Senior Manager with consulting and technical architecture experience to manage the end-to-end assessment lifecycle. You will scoping engagements, coordinating stakeholders, facilitating discovery sessions, and ensuring timelines and deliverables stay on track.

Key Responsibilities

• Lead assessments : manage intake, scoping, triage, and develop tailored solution recommendations.
• Business process mapping : facilitate discovery sessions, document and analyze current-state processes, identify inefficiencies and high-automation potential.
• Opportunity identification : evaluate workflows to surface high-impact opportunities for RPA and agentic automation aligned with business goals.
• Project setup & tracking : establish and maintain project plans, ensuring clear scope, timelines, deliverables, and progress tracking.
• Delivery coordination : liaise with delivery teams to support assessment handoff, kickoff planning, and initial tracking.
• Stakeholder management : serve as the primary point of contact, facilitating alignment, surfacing risks, and enabling timely decisions.
• Workload prioritization : manage incoming requests and triage to prioritize opportunities based on impact, feasibility, and capacity.
• Team collaboration : partner closely with strategy, automation, and technical teams to align engagement success.

Qualifications

Bonus Points

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

What We'll Offer

USA Pay Range

$150,000 – $175,000 USD

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Engineering and Information Technology; IT Services and IT Consulting

#J-18808-Ljbffr