Service Center Customer Support

Job Opportunity At Bosch Service Center

Robert Bosch Tool Corporation is composed of industry-leading brands, including Bosch, Dremel, RotoZip, and Vermont American. Bosch designs, manufactures, and sells power tools, rotary tools, and accessories. Renowned for innovation, versatility, ease of use, durability, and performance, Bosch tools are sold through tool specialists, hardware stores, mass merchants, and home improvement centers. The facility is a service and repair location housing a small dedicated team of repair and support technicians. If you are looking for a small team feel with a much bigger organization standing behind you, then the Bosch Service Center will be a great fit for your hands on power tool repair skills!

Job Description

This position supports the Bosch Service Center through customer contact, data-entry and inventory management in order to provide quality customer satisfaction. Customer Service and Sales :

• Communicate constantly and professionally with customers via phone and / or face to face at counter to assess needs and resolve issues.
• Provide pricing, part numbers, availability, invoicing and tracking information, and other information to the Customer as required.
• Take orders and sell parts and accessories via phone, email, and over the counter, including cash and / or credit card transactions.
• Complete accurate claim checks when tools are dropped by customer. Enter tool data into computer system, which drives shipping, repair and credit order documentation, maintain customer contact database.
• Communicate estimates to customers and process responses. Document customer issues and resolutions as required. Print delivery notes after tool is repaired in preparation for customer pickup.
• Contact customer for credit card payment of all chargeable repairs, when repairs are completed for pickup, tracking multiple tools per customer per claim check.
• Reconcile daily reports with payments taken and repairs posted. Process credits if necessary.
• Release orders / credits to warehouse for picking or put-away.
• Process orders including no charge replacement orders if qualified (batteries, chargers, flashlights, defective parts, 12 volt tools), and Return Not Repaired (R&R) physically and in computer system, send to shipping.
• Print weekly audit reports.
• Trouble-shoot and resolve administrative errors. Research information using multiple portals and systems.
• Open and close facility as necessary.

Warehouse Ops :

Miscellaneous Duties as Assigned (i.e. new hire training, 5S, housekeeping, CIP, Special Projects as assigned by supervisor).

Qualifications

Additional Information

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

FIRST Robotics (For Inspiration and Recognition of Science and Technology)

AWIM (A World In Motion)

Equal Opportunity Employer, including disability / veterans.

Thanks to the work of every associate, Bosch has been recognized for award-winning culture by the following organizations :

The U.S. pay rate range for this full-time position is $22.78 to $25.48 an hour. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc. In addition to your hourly pay, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with an attractive employer match; wellness programs; life insurance; short and long term disability insurance; paid time off; parental leave, adoption assistance; and reimbursement of education expenses. Learn more about our full benefits offerings by visiting : https : / / www.myboschbenefits.com / public / welcome.